Total Resource Management

 

TRM: High Performance Cloud for Maximo®


Hosting Infrastructure and Security

 

TRM’s provides a Maximo environment hosted and available (24x7) in an easily accessible, responsive, secure, and robust technical environment.  We partner with a global cloud infrastructure provider with multiple SSAE 16 certified data centers providing the highest levels of scalability, availability,


TRM’s hosting service security consists of the following:

 

  • Dedicated Fortinet hardware firewall fronting all servers
  • Secure Sockets (SSL) encrypted connectivity between browsers and servers
  • VPN connectivity to servers for administrative users
  • TRM is a Secret Cleared Facility by the DoD
  • Background checks performed on all TRM employees
  • 24x7x365 on-site physical security
  • Commercial Grade off-site back-up and recovery
  • A full range of Disaster Recovery/Continuity Of Operations options to meet your requirements
  • 24x7x365 phone support

 

In addition, TRM’s hosting service utilizes IBM Tivoli Monitoring (ITM) for Maximo to provide proactive monitoring and alerting.  ITM for Maximo monitors critical Maximo system resources and notifies TRM personnel before critical performance thresholds are breached.  The combination of our infrastructure, best practices, and Maximo skills result in a 99.6% historical availability for TRM’s Maximo hosting practice, 24 hours a day, 7 days a week.